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How Can We Help You?
Find answers to common questions, detailed installation guides, and get in touch with our support team.
Contact Support
Need personalized help? Our support team is here to assist you.
Support tickets
All support is handled through tickets in your account dashboard. We do not monitor email.
Response Time
We typically respond within 24 hours during business days.
Monday - Friday: 9:00 AM - 6:00 PM GMT
Saturday: 10:00 AM - 4:00 PM GMT
Sunday: Closed
For payment charges, refunds, or “paid but not credited” issues, contact our billing partner — not Beepaway support tickets.
Billing or payment issues
American Perks Club
If you were charged but coins or your order were not credited, contact our billing partner — American Perks Club. Beepaway cannot open a support ticket for that billing issue.
Email: support@americanperksclub.com
Write from the same email address you used at checkout.
American Perks Club will help with the payment. Contact them, not Beepaway support.
Email American Perks ClubHelp Resources
Installation Guides
Step-by-step guides for specific vehicle models
- Honda Civic ISA Configuration
- Toyota Corolla Setup
- BMW iDrive 8 Installation
- Tesla Model 3 Config Guide
Troubleshooting
Common issues and their solutions
- USB drive not recognized
- Configuration file won't install
- Vehicle model not supported
- ISA sounds still active
Frequently Asked Questions
Quick answers to common questions
Vehicle Compatibility
Check if your vehicle is supported or request support for new models.
Community Support
Join our community forum to share experiences and get help from other Beepaway users.