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How Can We Help You?
Find answers to common questions, detailed installation guides, and get in touch with our support team.
Contact Support
Need personalized help? Our support team is here to assist you.
Support tickets
All support is handled through tickets in your account dashboard. We do not monitor email.
Response Time
We typically respond within 24 hours during business days.
Monday - Friday: 9:00 AM - 6:00 PM GMT
Saturday: 10:00 AM - 4:00 PM GMT
Sunday: Closed
For software, downloads, installation, and dongle shop orders, use support tickets above. Coin top-up charges, refunds, or “paid but not credited” coins are handled by our billing partner (below) — not Beepaway tickets.
Billing or payment issues
American Perks Club · Coin top-ups only — not the dongle shop.
Beepaway product & software
Downloads, configuration files, installation, and anything about using Beepaway belong in a support ticket — not with our billing partner.
Open support ticketsOnly for coin top-ups: if you were charged but coins were not credited, contact our billing partner American Perks Club using the contact details on your card statement or checkout confirmation.
Use the same email address you used at checkout. The billing partner handles payment problems only.
Beepaway cannot open a support ticket for billing or payment disputes.
Help Resources
Installation Guides
Step-by-step guides for specific vehicle models
- Honda Civic ISA Configuration
- Toyota Corolla Setup
- BMW iDrive 8 Installation
- Tesla Model 3 Config Guide
Troubleshooting
Common issues and their solutions
- USB drive not recognized
- Configuration file won't install
- Vehicle model not supported
- ISA sounds still active
Frequently Asked Questions
Quick answers to common questions
Vehicle Compatibility
Check if your vehicle is supported or request support for new models.
Community Support
Join our community forum to share experiences and get help from other Beepaway users.